It’s that time of the year again where we need to Recognize and Award Industry Excellence!
28 July 2010
The 15th Annual BPeSA National BPO African Stars Awards are a recognised and permanent feature on the BPO & Call Centre Sector Calendar.
This year we have again updated the categories to ensure inclusivity and reflect the diverse industry we have across our individuals and organisations.
The 15th Annual 2010 National BPO Awards are open to all BPO Centres & supplier companies as well as individuals
within South Africa. The categories and entry criteria have also taken into account all input received from the 2009 awards.
The awards will again be judged by a single national judging panel and a call for judges has been launched. The National Awards will again be preceded by the 5th BPO Week – a platform of networking and knowledge sharing at the Annual National BPeSA Conference.
The Annual Awards Gala dinner will take place the 20th November 2010 in Gauteng.
Process
The categories will be judged against the pre‐set criteria incorporating & recognising the National BPO Standards – SANS 990 framework.
These standards ensure that we all have the same reference, calculation methodologies and communicate the same language, especially during the
adjudication and interview stages.
Entries – The 2010 National BPO Awards will be opened and entries can be submitted from June 2010 online via the BPeSA
website www.bpesa.org.za. – Mabel ‐ This e-mail address is being protected from spambots. You need JavaScript enabled to view it
2010 Categories
INDIVIDUAL CATEGORIES
1. LEADER OF THE YEAR
2. MANAGER OF THE YEAR
3. SUPERVISOR OF THE YEAR
4. SALES AGENT OF THE YEAR
5. CUSTOMER SERVICES AGENT OF THE YEAR
6. WORKFORCE PLANNING PROFESSIONAL
7. QUALITY ASSURANCE PROFFESIONAL
8. IT AND INFRASTRUCTURE PROFESSIONAL
9. COACH PROFFESIONAL
10. TRAINER – IN HOUSE
11. TRAINER – OUTSOURCED
COMPANY ENTRIES
12. HR SERVICE PROVIDER ‐ INTERNAL
13. HR SERVICE PROVIDER ‐ OUTSOURCED
14. TRAINING PROVIDER ‐ OUTSOURCED
15. BEST OFFSHORE CUSTOMER SERVICE CENTRE
16. BEST SA CUSTOMER SERVICE CENTRE
17. BEST OUTBOUND CAMPAIGN
18. BEST OFFSHORE BPO CENTER
19. BEST SA BPO CENTER
20. BEST BPO CENTRE ‐ NON ENGLISH LANGUAGES ‐ LOCAL INDIGENOUS
21. BEST BPO CENTRE ‐ NON ENGLISH LANGUAGES ‐ INTERNATIONAL
22. TOP No. OF JOBS CREATED
23. BEST TECHNICAL INNOVATION – INTERNAL
24. BEST TECHNICAL INNOVATION – EXTERNAL
25. BEST NON‐TECHNICAL INNOVATION – INTERNAL
26. BEST NON‐TECHNICAL INNOVATION – EXTERNAL
27. COMMUNITY SPIRIT
28. GREEN AWARD ‐ Environmentalism and Wellness
